By Louis E. Freund,Wojciech Cellary

ISBN-10: 3319604856

ISBN-13: 9783319604855

This e-book explores the several ways that human-factors engineering impacts corporations’ and firms’ overall healthiness and competitiveness. It covers a wealth of interrelated issues comparable to provider engineering, carrier technological know-how, human–computer interplay, carrier usability, angle and opinion evaluate, servicescape layout and overview, and coaching for provider supply. additional themes comprise provider platforms modeling, anthropology in provider technology, and purchaser adventure, in addition to moral matters and the impression of an getting older society. in response to the AHFE 2017 overseas convention at the Human part of carrier Engineering, hung on July 17–21, 2017, in l. a., California, united states, the booklet offers readers with a finished, basic view of present examine and demanding situations within the vital box of provider engineering. It additionally presents functional insights into the advance of providers for other kinds of firms, together with overall healthiness care agencies, aviation prone, manpower allocation, hospitality and leisure, in addition to banking and monetary institutions.

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Advances in The Human Side of Service Engineering: Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July ... in Intelligent Systems and Computing) by Louis E. Freund,Wojciech Cellary


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